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The William Hill group's refusal to discuss player complaints is unworkable as far as this site is concerned. We need to know that we will be able to ensure complaints are fairly managed before we would consider recommending an operator to players.
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We respect your privacy and won't share your email address. Review last updated — June With over employees and a household brand name for betting shops in the UK, William Hill is a massively experience gambling company who won Bookmaker of the year at the prestigious BetView awards in There is no maximum bet term.
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Email Testing Record December - 14 hours 21 minute June - 2 hours 42 minutes November - 20 hours 15 minutes June - 1 hour 20 minutes December - 1 day 4 hours 16 minutes June - 11 hours 33 minutes January - 1st email - 4 hours 30 minutes.
WilliamHill hold the following gambling licenses: It said in a statement: It is advising customers struggling to get through to its standard casino number to call customer services on It has asked for your details and is arranging for one of its customer service team to contact you.
Your complaint highlights what can go wrong as the result of the increasing trend by large companies to cut costs by outsourcing customer services overseas.
We welcome letters but cannot answer individually. Email us at consumer. Please include a daytime phone number.
DM, Manchester You are not the only customer of William Hill to have suffered communication meltdown following problems with its customer service centre, which is based thousands of miles away in Manila in the Philippines.
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